FAQ

WHY THE HEDGEHOG?

Hands down, this is the question that I'm asked most often! When I first discovered that the word "hedgehog" translates to "riccio" in Italian, I couldn't resist working it into my logo. Then, delving into the Ricci Family genealogy, I discovered this little gem. Look at that little cutie!

Coat of Arms, Family of Ricci, "di Riccio", Italy, circa 1600

 

DO YOU ACCEPT RETURNS?

As each item is bespoke and made-to-order, all sales are final except in the case of goods received damaged. If this occurs, please contact the studio upon receipt of your order, and I will personally address it immediately. Please note that imperfections may occur in any handmade goods. 

 

HOW DO I SET UP A TRADE ACCOUNT?

I offer a trade discount for interior design professionals. Please contact the studio to apply.

 

HOW DO I ORDER WALLPAPER?

There are a few important things to consider when ordering your wallpaper by-the-roll. Please refer to this guide

 

WHAT IS YOUR ORDER PROCESSING TIME?

Most of the items offered by RICCI STUDIO are made to order, and processing time will vary per product. Typically, Wallpaper by-the-roll delivers in 3-6 weeks, Fine Art in less than one week, and Woven throws in less than 3 weeks. Muralpapers vary considering the complexity of the design. 

 

WHAT ARE YOUR SHIPPING OPTIONS?

Once your item is made, I ship via UPS Ground which takes approximately 5-7 business days to arrive. Should you require expedited shipping, please contact the studio.

 

DO YOU SHIP INTERNATIONALLY?

Currently, RICCI STUDIO does not ship to non-US addresses. However, some of our customers have successfully used third-party services such as Shop & Ship. While we are not able to endorse these services, we can provide the following links for informational purposes:

http://www.shopandship.com
http://www.shipville.com
https://storetoship.com
http://www.postaplus.com/MyBox.aspx
http://myus.com
http://www.stackry.com

 

If you have additional questions, please do not hesitate to contact the studio. I'm here to help.